Privacy Policy

About our privacy policy

Ztijl Design cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of our online store and the services provided by Ztijl Design. This also includes purchases that are made directly in our warehouse as far as applicable. The commencement date for the validity of these conditions is 25/05/2018, with the publication of a new version the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

Webshop software WooCommerce, webhosting and e-mail services

Our webshop is developed with software from WordPress / WooCommerce. We have outsourced the maintenance and management of our webshop to Sowmedia. They ensure that our software stays up-to-date and monitor the safety of our web store.

We have also outsourced our web hosting and e-mail services to the Internet agency Sowmedia. Personal data that you make available to us for the benefit of our services will be shared with this party. Sowmedia has access to your data to provide us (technical) support, they will never use your data for any other purpose. Sowmedia is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption, access to the management systems with two-factor authentication and a complex password policy. Backups are regularly made to prevent data loss.

Sowmedia in turn uses a number of third parties to provide services such as hosting, e-mail processing and backup storage. Sowmedia has confidentiality statements with all its employees and third parties with regard to the personal information with which an employee or third party would be able to come into contact in the embodiment of the maintenance contract. They have no access to our mailbox and we treat all our e-mail traffic confidentially.

Of course, Ztijl Design has also taken the appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible by means of a strong password policy.

Newsletters via Mailchimp

We send our monthly newsletters via e-mail with MailChimp. You can register by leaving your e-mail address on the registration form at the bottom of the home page of our website or by placing a tick at the bottom of the order / quote form in our webshop. As soon as you do that, your e-mail address will be shared with Mailchimp for sending the newsletter. MailChimp will never use your e-mail address for its own purposes, but it reserves the right to use your data for the further improvement of the service and to share information with third parties. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. At the bottom of every newsletter we send you, you will see the ‘unsubscribe’ link, with which you can easily unsubscribe. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. We have concluded a processor agreement with the American company Mailchimp.

Payment processors

We use the Mollie platform to handle a (large part of) the payments in our web shop. Mollie processes your name, address and residence details and your payment details such as your bank account. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal terms. We also use Paypal and direct bank transfers.

Shipping and logistics

If you place an order with us, it is our job to have your order delivered to you. We use the services of various online shipping services and transport companies to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with them. These companies only use your data for the purpose of executing the agreement. In case transport companies engage subcontractors, they also make your data available to these parties.

Invoicing and accounting

For our records of our administration and accounting, we use the online accounting program Bokbiz. We store your name, address and residence details, telephone number, e-mail address and details regarding your order. This data is used for the administration of sales invoices and purchase invoices (for purchases of more than 500 euros). Your personal data is sent and stored protected. Bokbiz has access to your data to provide us (technical) support, they will never use your data for any other purpose. Bokbiz has taken appropriate security measures. These security measures consist of the application of SSL encryption, access to the management systems with two-factor authentication and a complex password policy. Backups are regularly made to prevent data loss.

Bokbiz in turn uses a number of third parties to provide services such as hosting, e-mail processing and backup storage. Bokbiz has confidentiality statements with all its employees and third parties with regard to the personal information with which an employee or third party would be able to come into contact in the embodiment of our subscription on Bokbiz.

External sales channels

We sell (a part of) our products through external sales channels. If you place an order via such a platform, this external sales channel will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. Your data will not be shared with third parties, other than to fulfill transport, accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or a legal obligation.

Participation in tax and criminal investigation

In certain cases, Ztijl Design can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We do not store your personal data any longer than necessary for our services. Every three months after the end of the quarterly administration we delete the collected personal data that we have received via orders, quotation requests, the contact form and the enquiry form on the website and via e-mail. Of course we only do so for completed requests. For example, we will only delete an online order in the web shop if the return period for the relevant order has expired.

On the basis of applicable administrative obligations, we must keep invoices and your (personal) data. We will therefore keep this information in our records for as long as the applicable term is in effect.

Your rights

You can view, correct or delete your data at any time. Send an email to info@ztijl.nl and you will receive an answer as soon as possible.

Cookie policy

Ztijl Design attaches great importance to your privacy and therefore we only use functional and analytical cookies. Cookies are small files that are stored on your device.

Functional cookies

Our website uses functional cookies. These cookies are necessary for the website to work properly. Without these functional cookies you can not use the shopping cart, you can not pay electronically, you can not log in and some preferences (such as your language settings) can not be saved.

Google Analytics cookies

In order to further improve our services, we use Google Analytics cookies. To this end, we automatically collect data. This data (for example your IP address, web browser and operating system) is not personal data and is also made anonymous: the last octet of the IP address is masked, ‘data sharing’ is turned off and we do not use other Google services in combination with the Google Analytics cookies. We have signed a processor agreement with Google.

Social Media

Our website does not contain cookies from social media such as Facebook and Twitter. We do use buttons, with which you can share products on social media or links, with which you can go directly to our social media pages. As soon as you log in to social media or share our products, these sites will change your privacy in accordance with your own privacy settings.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process personal data already collected, we will notify you by e-mail if you have registered for our newsletter. If you do not receive our newsletter, we advise you to visit this page regularly.

Contactinfo privacy policy

Ztijl Design Zwarteweg 1 Berkel and Rodenrijs The Netherlands T 06-10809892 E info@ztijl.nl

Contact person for privacy matters Renske van Son

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